Your apartment has only one internet provider. What now?
A landlord cannot sign a deal that locks other providers out of the building. But many buildings are wired by only one company, so in practice there is one wired choice. Wireless options do not need the building wiring at all.
- FCC rules ban exclusive access deals in apartment buildings.
- Only one company may have cables in the building, and that is legal.
- 5G home internet and fixed wireless need no building wiring.
Why there is only one
Wiring a building costs money, so often only one provider has done it. The landlord may also have a marketing deal with that provider, or a bulk deal, where internet is included in the rent or in a monthly fee for every unit.
What the rules say
- The FCC does not allow agreements that give one provider the exclusive right to serve an apartment building.
- Since 2022, certain revenue-sharing deals between landlords and providers are banned, and providers must tell tenants about exclusive marketing deals.
- Bulk deals are still allowed. You may have to pay the building fee even if you buy another service.
So a second provider is allowed to come in. Whether one wants to pay for the wiring is a different question.
Four things you can do
- Check wireless options. 5G home internet uses a box by the window. No installer and no building wiring.
- Ask the landlord. Ask in writing which providers may serve the building, and whether another may install a line to your unit.
- Use your balcony or patio. Under the FCC rule known as OTARD, tenants may place a small dish or antenna, one metre or less, in an area that is theirs alone, such as a balcony. The landlord can limit common areas like the roof.
- Get more from the one provider. Ask for the new-customer price, a faster tier, or your own router. See how to lower your bill.
If internet is included in the rent
Test it at the busiest hour. If it is too slow for work or school, you can usually add your own connection next to it. You will pay for both, so ask the landlord first whether you can opt out of the building fee.
Common questions
Can my landlord stop me from choosing my own internet provider?
The landlord cannot give one provider an exclusive right to serve the building. But the landlord does not have to let every provider install new wiring, and can limit work in common areas.
Can I get 5G home internet in an apartment?
Yes, if the signal reaches your unit. It needs only a power outlet and a spot near a window.
Do I have to pay the building internet fee if I use another provider?
Often yes. Bulk fees are usually part of the lease. Ask the landlord whether an opt-out exists.