Terms of use

Effective October 13, 2026

These terms cover your use of the PlansByZip website and the phone number shown on it (together, our “Services”). In these terms, “we” and “us” mean PlansByZip, and “Agreement” means these terms. By using the site or calling the number you agree to them. If you do not agree, please do not use the site.

THIS AGREEMENT CONTAINS AN ARBITRATION AGREEMENT AND CLASS ACTION WAIVER THAT WAIVES YOUR RIGHT TO A COURT HEARING OR JURY TRIAL OR TO PARTICIPATE IN A CLASS ACTION. ARBITRATION IS MANDATORY AND THE EXCLUSIVE REMEDY FOR ANY AND ALL DISPUTES UNLESS SPECIFIED BELOW OR UNLESS YOU OPT-OUT.

The full text is in the Agreement to Arbitrate section below.

What we do

PlansByZip is an independent referral service. We publish general information about home internet and show a phone number that connects you to third-party sales partners. We are not an internet service provider and we do not sell, install or bill for internet service. We are not affiliated with or endorsed by any provider or any government agency or program.

Who can use the site

The site is for people in the United States who are 18 or older and are arranging service for a home or small business address.

Calling the number

Calls are answered by third-party sales partners, not by PlansByZip. Calls may be monitored or recorded by the call-routing service and the partner for quality, training and compliance. Calling is free of any charge from us and puts you under no obligation to order. Your phone company's normal rates may apply.

Offers come from the partner and the provider

Availability, prices, speeds, fees, contract terms and installation dates are set by the provider and confirmed by the agent on the call. They depend on your exact address and can change. Nothing on this site is an offer or a guarantee that a plan is available where you live. Any order you place is an agreement between you and the provider, and the provider's own terms apply to it.

How we are paid

We may be paid by our partners when you call the number on this site or when you order service. This does not add to what you pay. The agent can only offer plans from providers their company works with, which may not include every provider serving your address. More detail is on How we make money.

Information on this site

The speed ranges, the speed estimator, the ZIP code lookup and the guides on this site are general information to help you ask better questions. They are estimates, not measurements of any provider's network, and not professional advice. Information about government programs is a summary; the program's official website has the current rules. We try to keep the site accurate but cannot promise it is complete or current.

Names and trademarks

Any provider or product names an agent mentions, or that appear on this site, belong to their owners. Using a name does not mean that company endorses this site.

Using the site

Do not misuse the site: no automated or fraudulent calling, no false or abusive messages, no attempts to disrupt the service, and no copying of the site's content for commercial use without permission.

Links to other sites

Where we mention other websites, such as government program sites, we do not control them and are not responsible for their content.

No warranties and limits on liability

The site is provided as is and as available. To the extent the law allows, we disclaim all warranties, and we are not liable for indirect or consequential losses, or for losses that result from relying on the site or from your dealings with a sales partner or provider. Nothing in these terms limits rights you have under consumer protection law that cannot be waived. Disputes are resolved as set out in the Agreement to Arbitrate above.

Agreement to Arbitrate

You and we each agree that any and all disputes or claims that relate to or arise from your use of or access to our Services, or any products or services sold, offered, or purchased through our Services, including any contact from our subsidiaries, affiliates, or agents including, but not limited to, Aragon Advertising LLC and its clients, shall be resolved exclusively through final and binding arbitration between us and you, or between our subsidiaries, affiliates, or agents and you, rather than in court, except that you may assert claims in small claims court, if your claims qualify. The Federal Arbitration Act governs the interpretation and enforcement of this Agreement to Arbitrate section (this “Agreement to Arbitrate”).

Prohibition of Class and Representative Actions and Non-Individualized Relief

You and we agree that each of us may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding, including but not limited to actions under the Telephone Consumer Protection Act, 47 U.S.C. § 227 et seq. Unless both you and we agree otherwise, the arbitrator may not consolidate or join more than one person’s or party’s claims and may not otherwise preside over any form of a consolidated, representative, or class proceeding. The arbitrator may award relief, including monetary, injunctive, and declaratory relief, only in favor of the individual party seeking relief and only to the extent necessary to provide relief necessitated by that party’s individual claim(s). Any relief awarded cannot affect our other users.

Arbitration Procedures

The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising out of or relating to the interpretation, applicability, enforceability or formation of this Agreement to Arbitrate, any part of it, or of this Agreement including, but not limited to, any claim that all or any part of the Agreement to Arbitrate or this Agreement is void or voidable.

The arbitration will be conducted by the American Arbitration Association (“AAA”) under its rules and procedures, including the AAA’s Supplementary Procedures for Consumer-Related Disputes (as applicable), as modified by this Agreement to Arbitrate. The AAA’s rules and a form for initiating arbitration proceedings are available on the AAA’s site at www.adr.org.

The arbitration shall be held in the county in which you reside or at another mutually agreed location. If the value of the relief sought is $10,000 or less, you or we may elect to have the arbitration conducted by telephone or based solely on written submissions, which election shall be binding on you and us subject to the arbitrator’s discretion to require an in-person hearing, if the circumstances warrant. Attendance at an in-person hearing may be made by telephone by you and/or us unless the arbitrator requires otherwise.

The arbitrator will decide the substance of all claims in accordance with the laws of the State of New York, including recognized principles of equity, and will honor all claims of privilege recognized by law. The arbitrator shall not be bound by rulings in prior arbitrations involving our other users but is bound by rulings in prior arbitrations involving the same user to the extent required by applicable law. The arbitrator’s award shall be final and binding and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

This arbitration provision shall survive termination of this Agreement to Arbitrate and the closing of your Account or your use of or access to our Services, or any products or services sold, offered, or purchased through our Services.

Costs of Arbitration

Payment of all filing, administration and arbitrator fees will be governed by the AAA’s rules, unless otherwise stated in this Agreement to Arbitrate. If the value of the relief sought is $10,000 or less, at your request, we will pay all filing, administration, and arbitrator fees associated with the arbitration. Any request for payment of fees by us should be submitted by mail to the AAA along with your Demand for Arbitration and we will arrange to pay all necessary fees directly to the AAA. If the value of the relief sought is more than $10,000 and you can demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, we will pay as much of the filing, administration, and arbitrator fees as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive. In the event the arbitrator determines the claim(s) you assert in the arbitration to be frivolous, you agree to reimburse us for all fees associated with the arbitration paid by us on your behalf, which you otherwise would be obligated to pay under the AAA’s rules.

Confidentiality

The arbitration proceedings and arbitration award shall be maintained by the parties as strictly confidential, except as is otherwise required by court order or as is necessary to confirm, vacate or enforce the award and for disclosure in confidence to the parties’ respective attorneys, tax advisors and senior management and to family members of a party who is an individual.

Severability

Except for any of the provisions in the section of this Agreement to Arbitrate titled “Prohibition of Class and Representative Actions and Non-Individualized Relief”, if an arbitrator or court decides that any part of this Agreement to Arbitrate is invalid or unenforceable, the other parts of this Agreement to Arbitrate shall still apply. If an arbitrator or court decides that any of the provisions in the section of this Agreement to Arbitrate titled “Prohibition of Class and Representative Actions and Non-Individualized Relief” is invalid or unenforceable, then the entirety of this Agreement to Arbitrate shall be null and void.

Privacy

Our privacy policy explains what information is handled when you use the site or call.

Changes

We may update these terms. The version posted here applies from its effective date.

Contact

To reach us, write to us through our contact form.